NMLS Biosig help: 1-855-665-7123
SOLUTION #1 (Fixes 99% of all issues)
Your information may be outdated or incorrect, because it has to match EXACTLY what is currently on file with the NMLS. BioSig Checks your First Name, Last Name, NMLS ID# and Email address listed in your profile.
To update your information go to your profile, which is in the top right hand side after clicking on the drop down menu.
Then Click "Edit Profile" which is on the left.
Please confirm that the following information matches EXACTLY what is currently on file with the NMLS:
Then Save the information, and return to your course.
*Note* If you're attempting to reset your BioSig password and BioSig still sends the email to the wrong email - after confirming your profile is up to date in our system - you will need to submit a help ticket to BioSig directly. We cannot update your information in BioSig's system. https://biosig-nmls.zendesk.com/hc/en-us/requests/new
Call the NMLS Help line 1-855-665-7123
If the above solution did not enable you to proceed in your course, you will need to submit a ticket to BioSig. They have a short response time, and will either call or email you to solve the issue.
Submit a ticket to BioSig: https://biosig-nmls.zendesk.com/hc/en-us/requests/new
Other common issues you may be experiencing can be solved here:
Reset your BioSig Password: https://biosig-nmls.zendesk.com/hc/en-us/articles/115014631388-How-To-Reset-Your-Password-Video
Not Receiving Authentication email: https://biosig-nmls.zendesk.com/hc/en-us/articles/115015783087-Not-receiving-authentication-code-email
Link to BioSig's Support page: https://biosig-nmls.zendesk.com/hc/en-us