BioSig is Broken - Solutions

NMLS Biosig help number is 1-855-665-7123. If BioSig won't let you proceed, this article has everything you need to get it working. While we don't control BioSig, we can help you check your information, and put you in touch with them.

NMLS Biosig help: 1-855-665-7123

Video Walkthrough:

BioSig Walkthrough


SOLUTION #1 (Fixes 99% of all issues)

Your information may be outdated or incorrect, because it has to match EXACTLY what is currently on file with the NMLS. BioSig Checks your First Name, Last Name, NMLS ID# and Email address listed in your profile.

To update your information go to your profile, which is in the top right hand side after clicking on the drop down menu.

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Then Click "Edit Profile" which is on the left.

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Please confirm that the following information matches EXACTLY what is currently on file with the NMLS:

First Name

Last Name


Email Address

Then Save the information, and return to your course.

*Note* If you're attempting to reset your BioSig password and BioSig still sends the email to the wrong email - after confirming your profile is up to date in our system - you will need to submit a help ticket to BioSig directly. We cannot update your information in BioSig's system.



Call the NMLS Help line 1-855-665-7123

If the above solution did not enable you to proceed in your course, you will need to submit a ticket to BioSig. They have a short response time, and will either call or email you to solve the issue.

Submit a ticket to BioSig:


Other common issues you may be experiencing can be solved here:

Link to BioSig's Support page:

BioSig-ID Enrollment: Step-by-Step Guide

How to Enroll a BioSig-ID Password (Video)

How do I Reset a BioSig-ID Password: (Written instructions)

How to Reset Your BioSig-ID Password: