Common Audio/Video Issues And Fixes

General Video/Audio Issues

Having trouble with audio/video streaming? No worries, we've got you covered with some simple troubleshooting steps:

  1. Check your VPN and virtual desktop: If you're using a VPN or virtual desktop (like Citrix), switch to a local browser that DOES NOT go through the them. Streaming HD videos requires a lot of bandwidth, and going through a VPN or virtual desktop can limit it, causing video quality issues.

  2. Clear your browser cache: Accumulated cookies can interfere with streaming quality, much like plaque in an artery or gunk in a sink drain. Click HERE to find step-by-step directions on clearing your browser cache.

  3. Close unnecessary programs: Shut down any other systems running on your computer, such as LOS, email, or other browsers. Streaming videos can be resource-intensive, and running multiple programs can compete for resources, affecting video playback.

  4. Give your computer a restart: Sometimes, a simple restart can clear up any hidden issues running in the background. Just turn it off and back on again.

  5. Reboot your Internet router: Similar to restarting your computer, turning off and on your router can help resolve underlying issues. It establishes a fresh connection, which can eliminate any potential hiccups affecting your streaming experience.

  6. Ensure a stable Internet connection: Check that your Wi-Fi signal is strong and avoid peak hours in your area. A poor connection can result in low-quality resolution, stuttering, freezing, or even inability to play the video.

Hopefully, by following these troubleshooting steps, your video streaming issues will be resolved. If you're still experiencing problems, please don't hesitate to reach out to us for further assistance HERE.