Learn about our Return Policies and Conditions
A-La-Carte Course Purchase Refund Policy
Thank you for choosing the Knowledge Coop as your course provider! We want to ensure that you are completely satisfied with your purchase. This refund policy applies to purchases of a-la-carte offerings and does not include Live CE Events, 20 Hour Pre-Licensure Education Courses, 8 Hour Pre-Licensure Courses or Coop+ subscriptions.
If you are experiencing technical issues with your course, please contact our support team at info@knowledgecoop.com for assistance before requesting a refund.
If you are not satisfied with your purchase, we offer a refund within 7 days of your purchase.
To request a refund, please contact us at info@knowledgecoop.com and include your order number, the reason for your refund request and the email associated with your order. We will review your request and process your refund if it meets the following conditions:
- The refund request must be made within 7 days of your purchase.
- Refunds are only eligible if you have not completed the course.
- Any courses left incomplete at the end of a given calendar year are generally ineligible for refunds, with the exception that refund requests can be made within the first 7 days of purchase.
- Refunds will not be given for completed courses.
- Any courses left incomplete at the end of a given calendar year are ineligible for refunds. We recommend that you plan your coursework accordingly and reach out to our support team if you have any questions or need assistance.
- The refund must be requested by the person who made the purchase.
- If your refund request is approved, we will refund the full purchase price of the course to the payment method used to make the purchase within 7-10 days of approval.
- Access to the course materials will be revoked upon the processing of a refund. If you receive a certificate of completion, it will become invalid.
- If you purchased the course at a discounted price or as part of a promotion, the refund amount will reflect the discounted price.
- We reserve the right to deduct any payment processing fees associated with the refund from the refund amount
- Our liability is limited to the purchase price of the course. We are not responsible for any indirect, consequential, or incidental damages arising from the purchase or use of the course.
- We reserve the right to refuse refunds if we suspect abuse of our refund policy.
Please note that by purchasing any of our courses, you agree to these refund policy terms and conditions. If you have any questions or concerns, please contact us at info@knowledgecoop.com
Refund Policy for Live and Webinar CE Events and 20/8 Hour Pre-Licensure Course
Thank you for choosing our Live CE events and/or 20 Hour Pre-Licensure course. We want to ensure that you have the best possible learning experience with us. This refund policy applies to Live CE Events, 20 Hour Pre-Licensure Course and 8 Hour Pre-Licensure Course only.
If you need to cancel your registration for any a Live Event, 20 Hour PE Course or 8 Hour PE Course, we offer the following options:
- Swap to another Live CE, 20 Hour Pre-Licensure Course or 8 Hour CE Course: You may swap to another course of the same variety only if it is before the start date of your initial course.
- To swap to another class, please contact us at info@knowledgecoop.com and provide the name and date of the initial class you registered for, and the name and date of the class you would like to swap to.
- If there is a difference in cost between the initial class and the new class, you will either be refunded the difference or asked to pay the difference.
- Refund: If you need to cancel your registration and do not wish to swap to another class, we offer refunds as follows:
- Refund requests made at least 7 days prior to the start date of the class will be refunded in full.
- Refund requests made less than 7 days prior to the start date of the class will be refunded 50% of the class fee
- Refunds will not be granted for cancellation requests received after the start date of the class.
- If you purchased the course at a discounted price or as a part of a promotion, the refund amount will reflect the discounted price.
- If your refund request is approved, we will refund the full purchase price of the course to the payment method used to make the purchase within 7-10 days of approval.
- We reserve the right to deduct any payment processing fees associated with the refund from the refund amount.
Please note that by purchasing any of our courses/classes, you agree to these refund policy terms and conditions. If you have any questions or concerns, please contact us at info@knowledgecoop.com
Coop+ Subscription Refunds
This refund policy applies to Coop+ subscriptions only.
Purchases are nonrefundable. Also, we cannot offer you a refund of any kind if your annual auto-renewal date has passed.
Please note that your subscription will automatically renew on the anniversary date of your initial subscription purchase, and you will be charged the then-current subscription rate for the next year.
If you wish to cancel your Coop+ subscription before the annual auto-renewal date, you may do so by contacting us at info@knowledgecoop.com. If you cancel your subscription before the auto-renewal date, you will continue to have access to your subscription until the end of your subscription period.
We reserve the right to modify, suspend, or discontinue your Coop+ subscription at any time without notice. If we do so, we will provide you with a prorated refund for the unused portion of your subscription.
If you have any questions or concerns regarding our refund policy for Coop+ subscriptions, please contact us at info@knowledgecoop.com.
Discounts and Promotions
Discounts and promotional offers are applicable only at the time of purchase and cannot be applied retroactively to previous transactions or to future purchases. Such offers are non-transferable and not subject to adjustments or refunds on past or future transactions.
Photograph & Video Release Form
By completing any Live Event, Webinar or Online Instructor-Led registration I hereby grant permission to the rights of my image, likeness and sound of my voice as recorded on audio, video or in the form of a photograph in any method without payment or any other consideration. Additionally, I waive any right to royalties or other compensation arising or related to the use of my image or recording. I understand this permission signifies that photographic or video recordings of me may be electronically displayed via the Internet or in the public setting. There is no time limit on the validity of this release nor is there any geographic limitation on where these materials may be distributed.
For any further questions regarding our refund policy, please reach out to us by email at info@knowledgecoop.com or by phone at 360-324-6176